Ink Does Not Come Out

1. Check1 Check the estimated ink levels in the FINE cartridges. When a FINE cartridge runs out of ink, replace it with new ones.

   • Checking the Ink Status with the Ink Lamps on the Operation Panel
   • Replacing a FINE Cartridge

2. Check2 Is the FINE cartridge installed properly?

   If the FINE cartridge is not installed securely, ink may not be ejected correctly. Retract the output tray extension and the paper output tray, open the cover, remove the FINE cartridges and then check the following.

   • Check that there is no orange tape left on the FINE cartridge.

     If the orange tape remains on the FINE cartridge, peel it off.

   • Then install the FINE cartridges again. Push up the FINE cartridge until it clicks into place.

     

     After confirming that the FINE cartridge is installed properly, close the cover.

3. Check3 Are the print head nozzles clogged?

   Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.

   1. Step1 Print the nozzle check pattern.

      After printing the nozzle check pattern, examine the pattern.

      • For Windows:

        • Printing a Nozzle Check Pattern

      • For macOS:

        • Printing a Nozzle Check Pattern

      If the pattern is not printed correctly, go to the next step.

   2. Step2 Clean the print head.

      After cleaning the print head, print the nozzle check pattern and check the result.

      • For Windows:

        • Clean the print head

      • For macOS:

        • Clean the print head

      If it does not improve, go to the next step.

   3. Step3 Clean the print head again.

      After cleaning the print head again, print the nozzle check pattern and check the result.

      If it still does not improve, go to the next step.

   4. Step4 Clean the print head deeply.

      After cleaning the print head deeply, print the nozzle check pattern and check the result.

      • For Windows:

        • Clean the print head deeply

      • For macOS:

        • Clean the print head deeply

      If it does not improve, turn off the printer for more than 24 hours without disconnecting the power plug, and go to the next step.

   5. Step5 Clean the print head deeply again.

      After cleaning the print head deeply again, print the nozzle check pattern and check the result.

      If it still does not improve, go to the next step.

   6. Step6 Replace the FINE cartridge.

      If problem is not resolved after performing print head deep cleaning twice, the print head may be damaged, or ink may have run out. Replace the FINE cartridge.

      • Replacing a FINE Cartridge

   For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.